Case studies

CIC Nord Ouest supports its transformation by coaching its managers

satisfaction from the 500 managers who benefited from Simundia coaching

2 300

Employees in 300 branches in the North West zone. A banking network undergoing a digital and cultural transformation.

CIC Nord Ouest is a retail bank for individuals and companies, present throughout the Hauts de France and Normandy. Field managers are the cornerstone of the company's strategy, in particular to carry out the current transformations in the banking sector.

The HR function therefore faces two major operational challenges:

Supporting the transformation of the company as a whole
In particular, the transformation of expectations of managers from a historically very pyramidal world to a much greater degree of autonomy.

It is in this context that Arnaud Schwarshaupt called upon Simundia.

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Simundia helped us identify our needs, then provided technical support, and finally helped us with communication and the daily use of the platform. Today, the subject is becoming commonplace in the everyday life of managers, and we're delighted.

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Managers unanimously agree on the benefits of Simundia coaching

The 500 managers could benefit from situational coaching®: an initial diagnosis of the situation, followed by 3 coaching sessions with the most appropriate coach. At the end of these 3 hours, the coachee writes a "roadmap" to commit to change over time.

Camille Delchambre, a branch manager, wanted to benefit from Simundia's coaching to structure her team, which had been without a manager for more than 4 months in the middle of a health crisis. At the end of the 3-hour session, she put in place practices that she still relies on today.

Two years after implementing the system, CIC North West is very pleased with this tool, which is available at all times and has helped to strengthen autonomous managers, which has made a difference for the team. Quantitative and qualitative Managers' satisfaction indicators confirm this decision every day.

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