Case studies

CIC Nord Ouest supports its transformation by coaching its managers

91%

satisfaction from the 500 managers who benefited from Simundia coaching

94%

of coachees feel they are performing better

65%

have chosen a leadership theme

91%
satisfaction from the 500 managers who benefited from Simundia coaching
94%
of coachees feel they are performing better
65%
have chosen a leadership theme
HR Team
Arnaud Schwarshaupt
Human Resources Director
Company background
Sector:  
Bank
Employees :  
+ 2300
Country :  
France

HR issues and challenges

CIC Nord Ouest is a retail bank for individuals and companies, present throughout the Hauts de France and Normandy. Field managers are the cornerstone of the company's strategy, in particular to carry out the current transformations in the banking sector.

The HR function therefore faces two major operational challenges:

  • Supporting the transformation of the company as a whole
  • In particular, the transformation of expectations of managers from a historically very pyramidal world to a much greater degree of autonomy.

It is in this context that Arnaud Schwarshaupt called upon Simundia.

The Simundia solution

Simundia coaching has played a key role as a development and support tool for managers, thanks to its flexible format and availability at all times. The final impact has been a real strengthening of the autonomous manager's posture, which is felt throughout the teams.

+ 500
North West Zone Managers

Feedback from HR teams

"Simundia helped us identify the scope of our needs, then provided technical support, and finally helped us with communication and day-to-day use of the platform. Today, the subject is becoming commonplace in the day-to-day lives of managers, and we're very satisfied."

Arnaud Schwarshaupt
Human Resources Director

Coachee feedback

"I have succeeded in establishing my position as branch manager. I've seen a real evolution in the know-how, but above all the interpersonal skills, of my colleagues."

Camille Delchambre
Branch Manager

The results

Simplified, large-scale deployment

The 500 managers could benefit from situational coaching®: an initial diagnosis of the situation, followed by 3 coaching sessions with the most appropriate coach. At the end of these 3 hours, the coachee writes a "roadmap" to commit to change over time.

50%
of women leave the tech industry after 8 years*.

Short, high-impact coaching

Camille Delchambre, a branch manager, wanted to benefit from Simundia's coaching to structure her team, which had been without a manager for more than 4 months in the middle of a health crisis. At the end of the 3-hour session, she put in place practices that she still relies on today.

24%
In 2020, women accounted for just 24% of senior managers and executives in France.

Managers unanimously agree on the benefits of Simundia coaching

Two years after implementing the system, CIC North West is very pleased with this tool, which is available at all times and has helped to strengthen autonomous managers, which has made a difference for the team. Quantitative and qualitative Managers' satisfaction indicators confirm this decision every day.

x 2
Multiplying the number of women in tech by 2 would boost EU GDP by 2*.
94%
of coachees feel they are performing better
91%
satisfaction from the 500 managers who benefited from Simundia coaching
65%
have chosen a leadership theme
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